Massage@ONE

Had a horrible experience with Fon the therapist. She was already in a bad mood as though she was doing me a favour. About 5min into my foot massage I asked her to apply more pressure as it felt like she was just rubbing oil onto my skin. She shot me an angry look and then proceeded to try and press as hard as she could into my ankle and calf. It was definitely her trying to be spiteful and proving a point. Then I asked her to stop as she was hurting me. She was not pleased at all and glared at me. I even asked her why she was so angry and her response was that she is not but it is I who is asking for a harder massage. There are definite degrees of pressure as this is not my 1st time getting a massage. She was extremely unprofessional and would not recommend spending your money here for what should be a relaxing experience.

“I absolutely loved Fon’s work! The massage was incredible, and exactly what I needed. I even wished I had more time because it was so good. Fon was also extremely kind and made the whole experience even better.”

I visited this place and requested a 60-minute foot massage, for which I paid 350 baht. I genuinely needed a foot massage after doing a lot of walking, but unfortunately, the experience was extremely disappointing. From the beginning of the session, the therapist applied excessive pressure to one specific area of my foot, to the point that it was painful, while barely paying attention to the areas I told her were bothering me, especially the soles of my feet and my heels. When I asked her to focus on my heels, she told me that massage would not help and that I should take medication for the pain. If she believed that massage would not help me, then why accept my request and take my money for a foot massage in the first place? I have had foot massages at other places after long days of walking, and the experiences were excellent. The therapists applied balanced, comfortable pressure and focused on the areas that were actually tired and sore, rather than applying excessive pressure to one area while ignoring the rest of the foot. During the massage, the therapist got up and left me several times, repeatedly interrupting the session. On top of that, she did not even provide the full amount of time I had paid for. I paid for a 60-minute massage, but she ended the session after approximately 40 minutes and told me it was finished. This was completely unacceptable. Throughout the session, she was also speaking loudly with the other employees and appeared irritated and angry. They repeatedly looked at me while talking, which made me feel very uncomfortable, as though they might have been talking about me or making fun of me. I do not understand their language, so I cannot say for certain what they were saying, but their behavior made me feel unwelcome and was extremely unprofessional. I paid for 60 minutes of service, and I believe I have the right to receive the full amount of time I paid for and to be treated respectfully and professionally. Unfortunately, this was a very disappointing and unpleasant experience. I also noticed several other complaints in the reviews, yet it does not appear that the quality of service has improved. I absolutely do not recommend this place. The therapist’s attitude and behavior were extremely unpleasant, rude, and unprofessional. A paying customer should never be made to feel uncomfortable or unwelcome. I hope the management takes customer complaints seriously, reviews the behavior and professionalism of its staff, and ensures that customers receive the full service time they have paid for.

I thought it was a great price, air conditioner, music… but I almost walk out in the middle. They couldn't stop talking. First really loud, then when I meant to leave they stopped. After 10 minutes the same lady came and asked my massager to do something g in her phone! And she did! In the middle of the massage! There is a wardrobe, that they keep taking plastic bags and letting coins fall. The talking never ended! DON'T COME! It's just cheap, but I felt disrespected and definitely not relaxed, but angry