Let's Relax Spa - Carlton Sukhumvit Hotel

My masseur fell asleep. I had a great 2hr Thai massage session when I first patronised this place 2 days ago. Given the pleasant 5 stars experience by a lovely masseur, I booked another session right before I leave bkk, and the experience was the worst I’ve ever had in my whole life. 1. I told her verbally and made a cross with my hand to indicate where to avoid my foot as i had operation previously. She couldn’t understand and asked the receptionist to translate (i had no problem with the previous masseur despite being much older than her). 2. She fell asleep while massaging my leg, yes, you read it right. I was about to fall asleep and had heavy breathing, next moment I felt the pressure reduced to almost nonexistent. Her whole body was rocking back and forth and touching my leg. I quickly woke up and moved to show that “hey, im awake now”. Pressure was still light as she was still sleeping. The left leg was alright but she fell asleep when massaging my right leg. Totally unacceptable. 3. The app let us indicate the focus area and avoid area, yet she did not focus on the area I indicated: feet, shoulder and head. Most of the time was focused on back using her elbow which was not requested at all. 4. When told her it hurts when she used her elbow on my bum, she did not acknowledge and moved on to the next part. No eye contact, no apologies, no expression. All in all, given the bad experience, I do not recommend to anyone.

The masseuse assigned to me was extremely unprofessional and well below average. Her pressure got weaker and weaker, especially on my head—it was just light touching, not a real massage. If you only come for the ambiance, welcome tea, and rock-hard mango sticky rice, you can pay double the price for this terrible service. This place is way worse than any roadside massage shop. At least you can get actual muscle relaxation there, not this lazy, useless treatment.

Premium! wanted a strong massage and i got one with the thai massage here at the Carlton. Beautiful studio too with great views of the city and very professional staff. Luxury spa for sure, recommended. For ther massage you are given special massage clothing also....this is new for me and i thought that was a nice touch. They provided Mango sticky rice after the massage also...another nice touch.